Results & Marking

Notification of Results

Students are notified of their results via email after Academic Deadline. This email explains the student’s results and procedures for review. Should you require any information regarding Statement of Attainments, Transcripts or Certificates, please contact the Registrar’s Office at

Marking System

Because the College delivers vocational training, its courses train and assess competence in a range of skills that are applicable in ministry. Consequently, the relevant results for a subject or an assessment are:

  • Competent (C)
  • Not Yet Competent (NYC)
  • Recognised Prior Learning (RPL)
  • Credit Transfer (CT)

The College does not employ a scaled grading system (eg. High Distinction / Distinction / Credit / Pass / Fail).

At the end of each semester, students will receive a Statement of Attainment showing their results for previous semesters of study. Students should carefully check their Statement for accuracy, follow up any discrepancies and keep in a safe place for future reference.

 This policy applies only to VET students. Details for HE students is available via the Alphacrucis College website.

Course Requirements & Progress

Course Requirements

In order to successfully complete a given award, students are required to:

  1. Achieve competency in all learning outcomes in all subjects listed, including core and stream.
  2. Comply with the Student Code of Conduct.
  3. Participate in all aspects of the College program.

Students who fulfil course requirements will be issued with a Certificate and Transcript. Students who fulfil partial requirements will be issued with a Statement of Attainment.

In order to successfully progress from one award to another, students are required to meet the above requirements for their prior award before being granted admission into their next award. If a student has outstanding subjects from their prior award the following avenues are open to them:

  1. Successfully resubmit the relevant assessments to achieve competence (and pay any applicable fees);
  2. Agree to participate in the Course Intervention Strategy (see below).

Course Progress

Intent and Overview

The College’s goal is to train and support all students so that all students can meet the requirements of their course. Some students will need focused or individualised support to meet their course requirements. To identify such students, course progress is monitored regularly and support is offered to students who are not progressing satisfactorily. Our approach to course progress is also used to identify students who may not be giving their studies the appropriate focus. This is especially the case for international students, where making satisfactory course progress is a requirement of their visa, and failure to do so may lead to their being reported to DIBP.

All students are required to maintain an acceptable standard of course progress to pass their course. Students are deemed to be performing at an unsatisfactory level when they fail to submit 50% or more of their assessments or have received marks of “Not Yet Competent” in 50% or more of their subjects. Furthermore, students who receive “NYC” in between 33% to 49% of their assessments or subjects are considered to be at risk of unsatisfactory course progress.

Note: Students must also meet the requirements of HILC’s Attendance and Behavioural policies to maintain their place in their course.

When a student has received marks of “Not Yet Competent” in  50% or more of their assessment or subjects, the Progression Monitoring Strategy will be implemented.

Course Progress and Student Support Table

Scheduled Monitoring of Student ProgressMeasurement for requirement of Student SupportActions
Point 1Two-thirds of the way through semester of study. (approximately 10 weeks)Submission for all assessments due in that semester, up to that point.If failed to submit 50% or more assessments due by that point, student is enrolled into Student Support.
Point 2After the beginning of each semester.Results for all subjects from previous semester.If failed 50% or more subjects – student receives written notification and is enrolled into Student Support.
Point 3Two –thirds of the way through their second semester of study. (approximately 10 weeks)Submission and results for all assessments due in that semester, up to that point.If in Student Support from Point 1 and/or 2 and not submitted 50% or more of 2nd semester’s assessments – the student will receive correspondence from the Registrar’s office regarding their academic position.
At the beginning of a new award enrolment.Results for all subjects from previous award.If not in Student Support, and student fails 50% of more of the semester’s subjects- if wanting to proceed to next award, entrance requires successful re-submission of all failed assessments.

This policy applies only to VET students. Details for HE students is available via the Alphacrucis College website.


Enrolment Procedures

Official enrolment for a course is required prior to students commencing classes. Enrolment occurs at set dates prior to the beginning of term. Where students are unable to attend enrolment, a late enrolment fee of $250 will apply. The late enrolment fee is open to discussions in compelling circumstances.

Current students are required to enrol on the Student Portal, along with the required enrolment payment.

DIBP will be notified via PRISMS by the International Student Contact Officer when a student commences their course.

As part of the new student orientation program, we spend a few days with our new intake sharing information that will help students maximise their college experience. Orientation has some more formal aspects that would include, Evaluations for Creative Stream students and our Working With Children Checks (WWCC). The WWCC has a two-step process; a questionnaire for the NSW govt & a questionnaire completed with the Pastoral staff of Hillsong Church. The results of these two questionnaires combined give the student the competencies to work with young people (Under 18s). One of these documents meets legislative requirements for the Royal Commission & the other meets the requirements of Hillsong Church Ltd policies.

Changes to Enrolment

A student may request a change to their enrolment up until the Friday of Week 3 of each semester (“Enrolment Variation Deadline”). Students wanting to request a change to their course, subject or study load after Enrolment should complete a ‘Change to Enrolment’ form available from the Student Portal and return to the College Office for the Registrar’s approval. No changes can be made beyond the Enrolment Variation Deadline. Students are not allowed any changes to their enrolment without the Registrar’s approval.

For international students, changes to courses or study load will be reported to DIBP via PRISMS by the International Student Contact Officer.

When completing the Change to Enrolment form, you will need to outline to the Registrar the reasons for your request. Your request will be evaluated and you will be advised whether your request is possible.

Please consider the following issues when changing streams:-

  • Changing your stream may extend the length of your course as you will need to complete all subjects in your new stream. If you are an international student, this will impact on your visa. You will need to consult with the Department of Immigration to extend your visa. This may involve a fee to you.
  • Alternatively, you may wish to acquire skills in the incomplete subjects in your new stream through a process of private study or enrolment in another equivalent course and then apply for Recognition of Prior Learning. This application involves an initial cost of $175 per application plus an additional fee of $50 per hour if any other processing is required.

Please also note that any changes to your enrolment may result in an increase in your course fees. Any increase or refund in course fees will be prorated according to when the Change of Enrolment was approved. No refunds will be given after the Enrolment Variation Deadline.

Stream changes are generally not recommended. To seek further clarification in this area, students will need to make an appointment with the Registrar

Withdrawal and Deferral from Study

Students intending to cease studies prior to the end of their course for any reason should complete a ‘Notice of Withdrawal’ form available from the Student Portal (under “General Information”). Students need to meet with their Tutorial Leader as part of the process.

The cancellation will be effective when the notice has been signed & dated by all relevant parties and handed into the College Reception. Any refunds will be calculated from that date and in accordance with our refund policy (refer Refund Policy). Any outstanding fees or charges will be deducted from the potential refund prior to the processing of the withdrawal.

If a student has withdrawn for a period longer than 6 months (or one semester), the student will need to supply a new pastoral reference form and testimony of Christian life and church involvement to HC.

International students are only permitted to defer commencement or suspend studies of a course on grounds of illness (as evidenced by a doctor’s certificate) or other exceptional compassionate circumstances beyond the control of the student, (e.g. bereavement) as approved by the Academic Team. Students will need to complete a (Deferral Form) which is available upon request to the College Registrar. Any approved deferral or suspension of studies on any other grounds will be reported to DIBP via PRISMS within 14 days.

Where a student with a current visa fails to attend classes by the end of enrolment period of each semester they are enrolled in (as per checks between PRISMS and Collegeworx), their absence will serve as notification of cessation of studies.

Students who are unable to enrol due to fees (as stipulated in the Fee Policy) will not be able to attend classes until enrolment has been finalised. Where enrolment has not been finalised by the end of enrolment period the cessation of studies will be initiated.

Termination of Enrolment

Termination of the student’s course of study will occur, unless otherwise determined by the Executive Team, in line with the Course Progress, Attendance, and Student Behaviour Policies.

In such cases, students will first be notified in writing by the Registrar via email using the Notification of Pending Breach form. The reasons for a warning will be outlined, plus actions required to readdress the situation and potential consequences if not followed.

In cases of termination for unsatisfactory performance, students are first notified by the Registrar using the  “Notice under Section 20 of the ESOS ACT 2000” letter, which informs them of the particulars of the breach and the action required by the student. Following this, termination of the student’s visa will commence.

This policy applies only to VET students. Details for HE students is available via the Alphacrucis College website.


Submission of Assessment

Completed assessments are to be submitted electronically via the Student Portal (See Section 2 for instructions).

Due Dates

Vocational Students

Each assessment has a Due Date. These are spread progressively throughout the semester to even out your assessment load, and to follow the content of your subjects. Completed assessments must be submitted by these due dates, otherwise a Late Assessment Fee will be charged for vocational students. Incomplete assessments will also be charged a fee if the complete assessment is not uploaded by the due date. Please see the Fee schedule for these dates.

Late Submissions

If you submit a completed assessment for the first time after its Due Date, you will need to pay a Late Assessment Fee.  The fee will need to be paid on the Student Portal.


Assessments are marked either Competent or Not Yet Competent. You are marked Not Yet Competent (NYC) if you have not yet shown knowledge or ability in one or more area of that assessment. If you are marked NYC you are able to resubmit an amended assessment in an attempt to successfully meet the requirements. This resubmission should be in the same format that you submitted the original assessment, including any exams, performances or presentations. A fee will not apply for any resubmissions completed before the Academic Deadline (see below). Resubmissions after the Academic Deadline attract a fee.

In preparing your resubmission you should closely follow the feedback the marker gave you on your initial assessment. You should also consult with your tutorial leader or trainer if you need further clarification or assistance.

Each NYC result has one semester where resubmission is allowable. After this time it would be necessary to re-enrol in the unit/subject to complete the unit/subject in its entirety.

Note: Students must gain competency in all failed subject prior to enrolling into a new award.

Academic Deadline

An Academic Deadline is set at the end of the semester for each subject.  This date indicates to students when their assessments must be finalised (ie. all submissions and resubmissions completed and the assessment receiving a C (Competent)). The Academic Deadline is locked into the college database and cannot be changed. Once the Academic Deadline has passed, results cannot be changed until they are published and further resubmissions are complete.

Release of Results

After the Academic Deadline all assessments submitted prior to this date will be marked. The Registrar will check and publish results.  This will include emailing students their results and/or making results available on the portal.

Electronic Submissions

If submitted as an e-copy, complete the assessment details as listed on the portal.

When you upload your assessment to the portal, please submit them in the following format only – Microsoft Word version 2003.  Earlier versions of Microsoft Word are also acceptable.

Please do not use the following formats when submitting assessments:

  • Microsoft 2007 (which comes with Windows Vista)
  • Open office [odt]
  • Microsoft Works [wps] or
  • Corel Word Perfect [wpd]

These formats are not common and cannot be opened on all computers.

Note: Please label the filename of your electronic assessment with your Surname, followed by title of assessment. i.e.  [Murphy.Propheticliteratureessay]

If your assessment is uploaded successfully, a confirmation number will appear immediately on your screen. Take note of this confirmation number as evidence of your assessment upload or submission.

Challenges with the Portal

If you have any queries or challenges logging onto the Portal, please email from your student email address a short description of the problem (and a screenshot where possible) to ; so the team can assist you further. You can also email your Tutorial Leader for assistance.

Password Changes

Once you have logged in, you can change your password to something you will remember easily. To do this click on the ‘Security’ menu button, then select ‘Change Password’ and follow the prompts.

Assessment Difficulties

If you are having difficulties with your assessments, make an appointment to speak to your ‘Core Tutorial Leader’. They will then be able to assist you to find your way forward in your situation. Alternatively you can book a tome with our Academic Support Team via the study skills page on the portal.


It is important that students are aware of the copyright policies for printed material and music. Unauthorised copies of a work are unlawful. Students should apply the following:

  1. Copying Written Text – only 10% of any written work may be photocopied and then only for the purposes of study or research.
  2. Copying Written Music – a copy of music can only be made when an original is already purchased or is owned by the performer or teacher.  The actual copy must be marked with:
  • the word ‘copy’
  • the respective Copyright License Number
  • the name of whom owns the original
  • the purpose the copy is to be used for

Performed Music – the same as for copying written music, with the addition that Performing is deemed to be copying. Acknowledgement on the performance program of the Composer and Publisher/License holder is essential. After use, all copies are to be destroyed.

In all other situations, appropriate copyright law must be adhered to. All copies remain the property of the licensee.


A student may apply for an extension to the submission date of an assessment. Requests for extension shall be made at least two days before the Due Date (or the Academic Deadline for resubmissions), and must demonstrate exceptional circumstances that warrant the granting of an extension (For example, significant trauma, extended sickness, death in the family, NOT poor time management, computer malfunction and the like). Where sickness is involved, a medical certificate should be attached to the extension form.

To apply for an extension, obtain a Request for Special Consideration form the Student login section of the Student Portal, attach the relevant cover sheet(s) to the application form, and hand into the relevant Tutorial leader. If approved by the relevant staff member (see form), the signed cover sheet will then be forwarded to the Campus Manager to sign off and grant the extension on the college portal.

NYC Assessment and Resubmission

Not Yet Competent assessments can be resubmitted free of charge in the period up until Academic Deadline.

After results are published, students have two weeks to resubmit assessments that are Not Yet Competent and will be required to pay the initial Late Resubmission Fee per assessment.  This is at the price of $75 per assessment. Any assessments resubmitted after this two-week period will be required to pay 2 week Late Resubmission Fee.  This will cost students $150 per assessment. [this is to cover the cost of the administrative process involved in processing assessments from past semesters]

Where students encounter financial difficulty resubmitting assessments, a delay in payment may only be approved by the . In such cases, the required fees will be added to the student’s account. Overdue fees will then be processed according to standard procedures.

Step 1:  Student is required to pay their resubmission fee at College Office at time of submission.

Step 2:  Student must attach a Resubmission Cover Sheet to the assessment being resubmitted.

Step 3: The invoice provided to the student must contain subject and assessment details.

Current students can re-submit at any time and as many times as is required.

If a student has left the college without graduating, they continue to be considered a ‘current’ student for the purpose of resubmitting for ONLY one semester.  After this period students must: contact the College Registrar Team.

The College is under no obligation to allow students to complete the course if the course they ‘were’ enrolled in, is no longer offered by the College.

Academic Misconduct

The College regards academic misconduct as a serious matter, insisting that students maintain the highest possible standards of academic honesty. Failure to maintain academic honesty constitutes academic misconduct. Academic misconduct may include any of the following:

  • Taking unauthorised materials into an examination
  • Improperly obtaining knowledge of an examination paper and using that knowledge in the examination
  • Arranging for another person to sit an examination in the place of the candidate
  • Submitting work for an assessment knowing it to be the work of another person
  • Submitting a falsified medical certificate
  • Making a false or misleading declaration
  • Plagiarism
  • Collusion


Students are required to acknowledge the source of their ideas used in their written work by use of adequate referencing, as outlined in the Referencing section of this handbook. To provide adequate documentation is not only an indication of academic honesty, but also a courtesy enabling the marker to consult sources with ease. Failure to do so may constitute plagiarism that is subject to a charge of academic misconduct.

Plagiarism occurs when a student submits the work of another person or persons with the intention of having it assessed or accepted as her/his own work. For example:

  • An assessment is copied almost entirely from another source such as a published article, text, internet source or another student’s assessment or when an assessment is constructed of segments drawn from one or a number of sources without attribution, linked by comments produced by the student.
  • Failure to acknowledge indebtedness to books, articles and other sources such as the Internet. Students should make it clear by appropriate referencing when they are using a direct quotation or another idea/argument from another work.


Collusion involves the submission of separate assessments by individual students where the work is almost identical or mostly the work of one of them. Collusion does not apply to an assessment in which students have been allowed to work in groups to submit a single assessment. In some subjects students may collaborate on a project, sharing materials or data collected and discussing the interpretation of such material. If the work is individually submitted, collaboration should be acknowledged and the formulation of ideas and conclusions in the paper must be the independent work of each student.

In cases of academic misconduct, students will be required to resubmit the assessment task and charged an incomplete assessment fee. Repeated behaviour will result in disciplinary policies being enforced.

Assessment Appeals

If a student feels that the result of a specific assessment is unfair, they are able to appeal to the College to request a re-assessment. All other complaints/appeals should be handled using the Complaints and Appeals process.

  1. If a student wishes to obtain clarification about a result for an item of assessment, the matter should be raised with the relevant trainer of that subject unit within 10 working days of receiving the results. A discussion will be within the context of the assessment requirements as set out in the syllabus.
  2. Where the trainer is not available, the student can raise the issue with the Head Trainer of their stream.
  3. If the outcome of the discussion with the trainer was not acceptable to the student, the student can submit a request to the Campus Manager using the Assessment Appeals Form. This form is available on your portal. The student has the option of being accompanied/assisted at any meetings by a support person chosen by them.
  4. If the student chooses to access the registered provider’s appeals processes HC must maintain the student’s enrolment while the appeals process is ongoing.
  5. The Campus Manager will arrange for two assessors to reassess the work. This process will commence within 10 working days.
  6. If the internal or any external appeal process results in a decision that supports the student, HC must immediately implement any decision and/or corrective and preventative action required and advise the student of the outcome.
  7. The majority decision of the trainer and independent assessors will be reported in writing to the student.
  8. If the student doesn’t accept the result of the reassessment he/she will be given the opportunity to submit a formal complaint using the complaints process.
  9. At any stage throughout this process, the student may request that their assessment appeal is assessed by an external assessor. Any costs incurred in this process will be passed on to the student.

The availability of complaints and appeals processes does not remove the right of the student to take action under Australia’s consumer protection laws”.

This policy applies only to VET students. Details for HE students is available via the Alphacrucis College website.

Student Portal

The Student Portal is our primary method of communication with you. In it you can find out all information regarding your involvement in College. These include but are not limited to following:

  • student timetable,
  • assessment/subject results,
  • record of all financial statements,
  • access to the library, and
  • many standard request forms for you as the student.

It is integral to familiarise yourself with the information contained in the Student Portal and also how to navigate through it.

How to use the Student Portal

In order to use the Portal for the first time, access it by using either of the addresses below:

Once there, simply type in your email address, and enter your Portal password. If you have forgotten your password, click the ‘Email Password’ button and a temporary password will be sent to the designated address.

Once logged into the Portal, all navigating options are listed in the tool bar on the left hand side. Highlight the Students option in the toolbar on the left of the screen, and your choices will appear (following are some of those choices available): Accommodation Plans, Assessment Upload, Calendar, Contact Details, Conference Intensives, Course Fee Payment, General Information, Graduation Status, Invoices, Library, Notice Board, Results, Time Table.  

Assessment Upload

The majority of your assessments will be submitted through the Portal, so it is imperative that you know how the process works. Again, start from the Students option on the toolbar, and click on Assessment Upload. You will be given a list of current assessments, BE SURE TO SELECT THE RIGHT ASSESSMENT! Once selected, you can browse and attach the relevant file and click ‘Upload’.

Please be sure to remember that once an assessment is uploaded, uploading a new assessment will replace the previous assessment and there will be no longer be a record of it in the portal. It is your responsibility to maintain proper records of all assessments submitted. We recommend that you keep a copy on your computer and on a USB stick or other data storage device.

Contact Details

This option of the Student menu allows you to make changes to your personal contact information when necessary, (e.g. moving house, new mobile number, etc). Please be sure that your details on the Portal are accurate.

NB: It is a requirement for ALL students on a Student Visa to report any change in contact details to the College within 7 days.

General Information

Most forms that may be necessary throughout semester are located on the Portal for your convenience under ‘General Information’. Forms such as a request for Confirmation of Enrolment (COE) or Complaints and Appeals forms are available for you here.


After enrolment, your personal timetable will appear in the ‘Timetable’ option of the toolbar. You will be able to view your own subjects, along with the semester timetable of those subjects. You will also see a list containing the time and date of any classes missed. You will need to speak to your tutorial leader to rectify these absences.


All rent and fee payments may be tracked through the ‘Invoices’ option. It shows the invoice number, date of payment and any outstanding fees or rent. Please be sure to monitor your own payment schedule.


This option enables you to view class notes, power point slides from lecture, and your results from assessments. Select the appropriate Semester and Subject to view this information.

Once a subject is selected, you can view whether your assessments are Competent (C) or Not Yet Competent (NYC). To view the details and also any comments made by the person marking the assessment select the following:

  1. Select the subject the assessment is under. Click on the Result Sheet for the assessment.
  2. A pdf file will open which clarifies the assessment criteria with a C or an NYC next to each criteria, and then also provides space for comments from the person marking. 
  3. It is important to read through the entire Subject Assessment Detail to determine what portion of your assessment may need to be rectified. If you have any questions about your assessments, or any portions of your assessment, which are not yet competent, please see your tutorial leader.

Challenges with the Portal

If you have any queries or challenges logging onto the Portal, please email your full name, password, and a short description of the problem (and a screen shot where possible) to , and one of the team can assist you further.

Password Changes

Once you have logged in, you can change your password to something you will remember easily. To do this click on the ‘Security’ menu button, then select ‘Change Password’ and follow the prompts.

Calendars and Timetables

All calendars and timetables can be found on the Student Portal. Carefully check the appropriate calendar for your academic program.

Student Behaviour

Students are expected to abide by the Student Code of Conduct, the College’s Attendance and Academic policies, and the guidelines contained in the Student Handbook, during the period of their enrolment at College.

In cases where a student consistently or seriously fails to abide by these behavioural standards, a Behavioural Intervention program will be implemented. This program and its duration will be developed by the student’s tutorial leader, in consultation with the Campus Manager, and a member of the Student Support Office. The program will include one or more of the following, and will be implemented with the student by their tutorial leader:

  • Advising on the appropriateness of their study at the College or in their chosen course
  • Referral to and attendance at counselling sessions with a member of College staff, appropriate church department or a professional counsellor
  • Accountable adherence to the College’s published behavioural requirements
  • Attendance at additional personal development programs (such as Hillsong Life Courses)
  • Establishing appropriate behavioural boundaries to ensure the health, safety or wellbeing of other students, staff members or Church members, or to protect the reputation of Hillsong Church or the College
  • Mentoring or coaching by their tutor or another pastor or church leader
  • Changing tutorials, classes, accommodation or campuses
  • Referral to an external support agency or professional
  • A combination of the above

The Behavioural Intervention program will be documented. Copies will be signed by the student, the tutorial leader, and campus manager. A copy will be given to the student and also placed in the student’s file. By signing the form, the student agrees to abide by the conditions. Failure to comply could lead to the student being withdrawn from College, and international students being reported to DIBP resulting in their visa being cancelled, depending on the outcome of any appeals process.

The program will be reviewed monthly by the tutorial leader unless more frequent review is deemed necessary during the consultation process.

Students whose behaviour is considered to endanger the wellbeing of other students on the campus will be referred to the Principal and may be suspended from study and asked to leave College premises and/or College housing until the matter is resolved. In extreme cases e.g. criminal activity, the Principal may immediately terminate the students’ enrolment without the implementation of an intervention program.

If the student believes that the Behavioural Intervention program is inappropriate or a breach of access and equity, they may appeal the decision within 20 days using the Complaints and Appeals process.

Failure to Comply and Withdrawal from College

When a student fails to meet the requirements of their Behavioural Intervention program, a process to withdraw them from the course will be instituted. This will include, after consultation between their tutorial leader, the Campus Manager, Principal, and the Registrar.

The student will be advised in writing by the Registrar that they are being withdrawn from the course using the standard Notification of Pending Breach letter (International or Domestic students). They will have 20 working days to appeal the decision using the College’s Complaints and Appeals process.

The student will be withdrawn from College immediately in cases where the student:

  • has chosen not to access the Complaints and Appeals processes within the 20 working day period,
  • withdraws from the process, or
  • the process is completed and results in a decision that the student’s appeal was unsuccessful.

For international students studying in Australia, this will include reporting to DIBP via PRISMS by the Admissions Coordinator as soon as possible. This will mean that the international student’s visa will be revoked.


Library services are available at both City and Hills Campus.

The library lending service is free and available to all students undertaking subjects for credit. The library is there for your benefit so please take care of the books you borrow and return promptly so other students may also benefit from our resources. Library facilities include computers with internet access on the Windows platform equipped with Office products (Word, Excel, etc.). There are also scanners, copiers and printers available for student use (see conditions below).

Please do not ask Library or Reception staff or any other area of the church for your personal stationery needs (pens, highlighters, scissors, notebooks, etc.).

We suggest you purchase a small pencil case from the local supermarket or news agency, at the beginning of the semester and fill it with any stationary you may need such as a stapler, pens, pencils, highlighters, scissors, notebooks, etc.

Food and drinks are not permitted in the Library. Please respect other students’ desire to study in a peaceful and clean environment.

Hours (during the semester)

The library is closed during Chapel, Hillsong Men and Sisterhood, church, and all-campus activities.  Library hours will be posted at the commencement of each semester. Library hours are 9am-5pm, however as we build a volunteer team (which you could be involved in) the hours will expand to include evenings. Summer hours vary depending on need and volunteers available for the Hills Campus. There are no summer hours for the City Campus or Phoenix Campus.


The number of books permitted for borrowing is ten (both campuses): this is displayed in the library borrowing area. Students will receive emails when their books are borrowed, due, and weekly if overdue. The general length of borrowing is two weeks.  For degree students, it is four weeks. Books can be renewed up to 2 times, and renewals must be done before the books are due. Otherwise, students will need to come into the library.

Borrowing Procedures:

  • Students can borrow items only on their own personal student’s card.
  • Reference books (from the shelves marked “Reference” and “Not for Loan”) may NOT be borrowed or taken from the Library.
  • Books awaiting ‘return’ and ‘processing’ may not be removed from work area without permission of Library Desk attendant.
  • No books may be removed from the Library premises without first having been processed by the Librarian/assistant/practicum student/volunteer.
  • Returns:
    • City Campus: Students are required to scan their books back into the library system when they return and then place the books on the return trolley.
    • Hills Campus: Books must be returned to returns box inside the library during library opening hours.  Please do not leave returns on the desk or place on “Re-shelving trolley” this is for books used while in the library only.
    • Phoenix Campus: Students are required to scan their books back into the library system when they return and then place the books on the return trolley.


Fines apply for overdue books. Fines accrue at the rate of $1.00 per day per item. Once the total amount reaches $30/per resource the existing fine will be changed to a replacement fee if the book is valued above $30. If it is not, the fine will remain as the $30 late fine. If the borrower returns the resource, the replacement fee will be reverted to the $30 late fine. Borrowing will be suspended until overdue items are returned, and fines exceeding $25.00 are paid. All library fines and books must be paid and returned in order for a student to be eligible to graduate.

Lost Books

If loans are not returned within this 30-day working period, the item is considered lost, and the student will be billed for the replacement of the book as well as for fines and processing fees. All lost book costs must be paid before Graduation.


Every student undertaking studies for credit can gain access to computer facilities/internet in the library. This is completely free of charge.

The College reserves the right to withhold computer use from students who have been deemed to be using the facility in an unhealthy and inappropriate manner.


Keys for the Mac Lab (TV students only) can be requested from the TV stream
trainers in order to access the Mac Lab for editing.

Printing and Photocopying

All printing and photocopying are free for Hillsong College students undertaking studies for credit. Please be mindful of excess paper usage by printing double
sided when possible and test printing/photocopying large documents.

Scanning documents to send to your email address

Scanning documents to send to your email address on the main library Printer is free for all Hillsong College students undertaking studies for credit.


At the end of each year, the College celebrates graduation at the Graduation Ceremony. Attendance of the Graduation Ceremony, and scheduled rehearsals is compulsory for all students (graduating and continuing). Furthermore, students are not to leave for holidays until after Graduation week has concluded (Refer to the College Calendar).

To be eligible to graduate, a student must:

  • complete and pass all the necessary subjects and assessments
  • have satisfactory attendance at College activities
  • pay student fees, rent and library fines in full by the last week of semester
  • return all library books
  • have previously supplied their USI (Unique Student Identifier) number to the Registrar Dept via the student portal (The College will not issue any certificates to students without obtaining a verified USI for the individual according to the requirements set out in the Student Identifiers Act 2014.)

The dress code for the Graduation Ceremony is semi-formal. Students will not be able to participate in the Ceremony if dressed inappropriately.

General Information

Change of Contact Details

If you change your address or contact details during the year, you must notify the College office within 7 days by changing your contact details on the Student Portal. This assists us with official correspondence, mail-outs and helps us to keep in touch with you.

International students studying in Australia must note that notifying the College within 7 days of the change of contact details is a requirement set by DIBP. If you fail to notify the College of the change in your contact details, you will be in breach of your visa conditions.

College Housing

For those students who are living in College housing, it is necessary to keep up to date with rental payments. If students do not pay their rent on time, they will be asked to leave college housing or be suspended from college until their rent is paid

For all college housing issues and payments, students may contact the accommodations office [Hills], [City].

Head Students

The Principal of the College appoints Head Students who will hold their position for up to one year. Head students are there to assist and care for other students and should consider themselves a line of communication between staff and the students. They are also to assist with student participation in the special activities of the College. Please feel free to speak with them at any time and they will endeavour to direct you to the appropriate person or department.

Work Health and Safety (WHS)

Hillsong Church and College recognises its moral and legal responsibility to provide a safe and healthy environment for everyone attending or working within our buildings and will endeavour to ensure they do nothing to place themselves or the local community at risk of injury or illness. There is still the need for the staff and students to be aware of their surroundings and generally take care when on the premises. The Occupational Health & Safety Policy is available on

Some moving of furniture will be required as a part of the day-to-day operation of the College. Chair trolleys are provided to assist with the removal of chairs. Students should be aware that closed-toed shoes are required when performing any practical ministry activities such as movement of chairs, tables, equipment, and any platform-related ministry.

OH&S Incident/Injury

If an accident occurs on the College or Church premises, the appropriate medical attention must be sought immediately. If needed, the number for the State Emergency Services (police, fire dept. or ambulance) is 000. Once the situation has been dealt with, an “Incident Report” must be completed online at (

Expectation of Students

Dating and Relationships

While attending College, the primary purpose of students should be to successfully prepare for ministry and leadership. This will only be achieved by focusing on this goal. Hence our general preference is that students do not date while studying at College.

While it is possible that some students may find their life partner while at College, dating is not permitted between full-time college students until after the first semester of study. After this time, dating between full-time college students is permissible only with the consent of the Principal or Tutorial Leader. If a relationship between students ends, there is to be a 3-month period before entering a new one.

Any commencement of a relationship between a full-time student and a non-college person, within the year of study, should be prayerfully considered and it is required that students speak to their Tutorial Leader first.


Students must abstain from alcohol for the duration of their studies at Hillsong College.


Smoking and or the consumption of any illegal substances is not permitted.

Kitchen Facilities

  • City Campus – The kitchen beside the second auditorium is for student use. Students will be appointed to clean it on a DAILY basis. All other kitchens in the building are for staff use only.
  • Hills Campus – The kitchen outside the library in of the Convention Centre and select kitchenettes in Epicentre are available for student use during class breaks.  It is the student’s responsibility to ensure this is left clean.  All other kitchens in the building are for staff use only.
  • Phoenix Campus – The kitchen on the basement level is available for student use. It is the student’s responsibility to ensure it is left clean. All other kitchenettes on property are for staff use only.

Living Arrangements

Students’ behaviour in their home environment is to reflect the Christian character and philosophy of the College. Any students found to be acting contrary to this will be spoken to per the disciplinary procedures outlined in this handbook.

Marital Status

Any student wishing to change their marital status (engagement, marriage, divorce, separation, etc.) for any reason while enrolled at College, are required to speak to the Principal immediately.

Furthermore, experience has shown us that students who get engaged while at College find it difficult to complete their course. Therefore we require that students wanting to get engaged while enrolled in College must discuss their plans first with the Principal.

Nation Builders

At College, we are fully committed to the Great Commission and working towards its fulfilment. Hillsong Church has a very strong outreach commitment through Hillsong City Care, Teen Challenge, Hillsong TV, and church plants in over 50 countries. The College plays an integral part in Nation Builders giving, and we take a weekly offering towards these programs. As College students, be prepared to sow not only into the outreach endeavours of Hillsong Church but into the very heartbeat of God – “that none should perish.”

Personal Prayer and Devotions

As a student committed to training for ministry, you should establish a daily time of prayer and Bible reading. This is a vital part of your spiritual development and preparation for ministry and should be a time you set apart from the rest of your day, for just you and God. Do not confuse it with times set apart for meetings, study or other church-related activities as these things will not provide the same foundation for your life as your relationship with God.


No pets are allowed on the College property or in student houses.


No student is permitted to use an office phone for personal calls.  All mobile phones are to be turned off during all classes.

Practice Facilities

Keyboards, pianos, and drum kits are available for student practice. Rooms can be booked via our College reception at both the Hills and City Campus.

Recording Classes

In general, recording (audio or video) of classes is not permitted. However, under special circumstances, by prior approval from the Principal/lecturer or Tutorial Leader, recording may be permitted, but then only for personal use, and not for distribution to other persons.


Taking up of donations, personal or work-related fund-raising, or selling of merchandise is not permitted in the environment of Hillsong College/Church.

Study and Homework

Every student is expected to study or complete homework regularly. Each subject will have its own recommended reading list that we strongly encourage you to explore and take advantage of. Students are expected to add to their classwork with their extended reading program. Let College be an opportunity to broaden your knowledge and understanding in new and exciting areas. The library staff and trainers are there to assist each student to fulfil this vision and to direct their reading. Internet access is also available for further research.


Students wanting friends and relatives to attend a class MUST FIRST obtain permission from the relevant Campus Manager before inviting them to attend a lecture. Once permission is obtained, students are to introduce their guests to lecturers.