As leaders in training, on campus students are expected to be diligent in their attendance at all timetabled classes, practical training sessions, and College activities. Attendance at these is a requirement of the College, and students are expected to attend all sessions for which they are enrolled. For International Students attendance in all classes is required as part of their Student Visa.

Students are not permitted to attend classes for which they are not enrolled.

Absences are allowed for exceptional circumstances such as sickness or trauma.

Class attendance is tracked by the College via electronic scanners.

Attendance is recorded for accredited classes from enrolment day until the end of each semester. This includes Intensive week lectures and activities. It is the student’s responsibility to ensure they scan in using their Student ID card.

Any student that is recorded absent from classes during a week of study will be followed up by their Trainer in their weekly tutorial. The student will be required to provide an explanation of their absence, and potentially agree to modify behaviour if necessary to meet the College’s attendance expectations. The Trainer will make the appropriate comments on the student’s record.

Late enrolments will be noted as non-attendance for classes missed.

Students who believe their attendance has been incorrectly recorded as absent can provide evidence of their attendance through the Missed Class Forms available for each class missed via their Student Portal. Any class that was not attended can be explained but it will not alter the student’s attendance records. Missed Class Forms need to be submitted within 3 weeks of the missed class. After this time has elapsed the forms will be locked and a fee will be charged to unlock them to submit the form.

Students enrolled in an HE subject are required to meet an 85% minimum attendance standard.

If a student’s attendance in an HE subject falls below 85% but is at least 70% of the projected attendance for the subject, the student may be approved (upon request) to continue in the subject with the low projected attendance. Subject Facilitator or Lecturer approval is based on evidence of extenuating circumstances. If a student’s attendance falls below 85% of the projected attendance for the subject during the semester or at the ‘end of semester’, without prior approval, they will be reported to College Registrar. College Registrar will inform the student, in writing, that s/he has failed the subject. For more information about this see, ‘Course Progression Policy’ at:

Online engagement data (rather than ‘attendance’) is monitored by online tutors. The College uses this data to ensure all online students have accessed all essential tutorial content and, course materials. Data assists tutors in monitoring students’ progress through the course accross the semester.

Missed Class Forms

When an on campus class has not been recorded in attendance a Missed Class Form will be generated for each class missed on the Student’s Portal. Each form will need to be submitted online ticking the relevant field of Incorrect Attendance Recorded or Explained Absence and the evidence attached.

Incorrect Attendance Recorded
The student fills out the online form by ticking the Incorrect Attendance box and uploading the evidence that they were in class (evidence examples – notes from class).

Explained Absence
The student fills out the online form by ticking the Explained Absence box and uploads the evidence or reason why they were not in class (examples – Medical Certificate for over 2 consecutive days sick, simple explanation for a day sick, or other reasons). An explained absence will not alter attendance data. This data could assist a student if later they need to reference this sickness for other needs.

Any student who consistently misses classes, and who fails to take the appropriate steps to bring their attendance into line with the College’s expectations, will be placed on an Intervention program, as per the College’s Student Behaviour Policy.

If the student does not comply with the requirements of this program, termination may result (ref: Termination Policy). For international students, this will include reporting to the Department of Immigration and Border Protection (DIBP) via PRISMS by the Administration Dept. Students will be notified in writing by the Registrar prior to this occurring.

Staff in the Administration office are made aware of the reporting requirement to DIBP as part of their induction.

Chapel is a vital time full of life and God’s presence where students come together each week, have praise and worship led by the students, prayer and praise reports, and a message from Hillsong staff, guest speakers, or students. In Chapel you will be encouraged, challenged, and given the opportunity to lead others into the presence of God. Chapel attendance is compulsory.

Class Breaks
There will be small breaks between classes. Students are asked not to prolong the break or enter into any activity that may delay the recommencement of classes. NO food or drink is to be consumed during a class, apart from water.

Student ID Cards
Students will be issued at the beginning of each year with a student card. ID cards must be carried with you at all times whilst on the premises and will need to be presented at the library in order to borrow books. If you lose your card, a replacement card can be obtained at College Reception for a small fee.

Practicum Attendance for VET Students

Weekly Practicum attendance is recorded and signed by your Specialist on a weekly basis. Students need to consider both normal class attendance and Practicum attendance as the contributing element to their overall attendance requirements.

In addition, as part of their enrolment into College courses and training for ministry, students are required to fulfill the expectations of leadership in their local church.

Hillsong College Harassment, Unlawful Discrimination and Sexual Misconduct Policy

For someone in immediate danger or requiring immediate medical attention, contact Emergency Assistance:


Open Hours (9am – 5pm): (02) 8853 5200

After Hours: (02) 1300 53 53 53

For immediate help on campus

Off-Campus: 000

For immediate help off-campus

For Support Services available to you, see ‘Appendix 1: Support Available’ and 1.7 of the Procedure.

1. Purpose

The purpose of this Policy is to provide protection against: discrimination; harassment (including sexual harassment) and bullying; vilification and victimisation; sexual misconduct (including sexual assault/violence and sexual exploitation); and other wrongful, unlawful or inappropriate conduct at Hillsong College.

2. Scope

This policy applies to Hillsong College Ltd (ABN 84 617 111 592) (“College”), and all other related entities in the capacity in which they operate on the College’s behalf (“Hillsong”). The policy applies to all those who are a part of Hillsong College, including but not limited to students, staff, volunteers, whilst participating in College and Hillsong activities and individuals seeking to enrol in a course of study.

3. Policy

Hillsong College is committed to providing safe and secure learning environments for all its workers and students, both enrolled and prospective. To better enable this, Hillsong College will:

• provide a work and study environment that is safe and pleasant for staff and students which is free from harassment, bullying, and unlawful discrimination;

• provide a work and study environment where staff and students are treated with dignity, courtesy, and respect;

• provide an effective procedure for complaints;

• treat all complaints in a sensitive, fair, timely and confidential manner;

• guarantee protection from any victimisation or reprisals;

• encourage the reporting of behaviour which breaches this policy; and

• promote appropriate standards of conduct at all times.

Hillsong College recognises that harassment (including sexual harassment), bullying, unlawful discrimination, and sexual misconduct may involve comments and behaviours that offend some people and not others. Hillsong College accepts that individuals may react differently to comments and behaviour. That is why a minimum standard of behaviour is required of students, staff, and volunteers.

Engaging in harassment, bullying, unlawful discrimination or sexual misconduct constitutes a breach of this policy and may result in disciplinary action up to and including exclusion from the student’s course of study or dismissal. In some instances, this may also amount to a criminal offence or a breach of relevant legislation. If an international student engages in misconduct including but not limited to sexual misconduct, their CoE (confirmation of enrolment) may be cancelled which may lead to their student visa being revoked.

4. Understanding Harassment, Bullying and Unlawful Discrimination

Harassment, bullying, unlawful discrimination and/or sexual misconduct will not be tolerated in any form or under any circumstance at Hillsong College. This includes during ministry placements, whilst on campus, work-related functions, study excursions, and outside of learning hours and campus facilities. Such unlawful actions include but are not limited to the use of carriage services such as phone calls and electronic communications, or behaviours that could be considered stalking such as following someone home from work. What constitutes bullying at work is defined by the Fair Work Act 2009 (Cth). Harassment and/or discrimination occurs when a person is harassed or discriminated against in the workplace and in certain areas of public life:

 • because of their race, colour, descent, or national or ethnic origin, as defined under the Racial Discrimination Act 1975 (Cth);

• because of their sex, marital status, pregnancy as defined under the Sex Discrimination Act 1984 (Cth);

• because of a disability as defined under the Disability Discrimination Act 1992 (Cth); or

• because of age as defined under the Age Discrimination Act 2004 (Cth).

Hillsong College has a responsibility under Workplace Health and Safety and anti-discrimination laws to ensure the health, safety, and welfare of employees and others in the workplace. Individual employees may be liable to prosecution for failure to provide a safe workplace. Harassment, bullying and/or unlawful discrimination may result in injury to staff, which may be compensable under the Safety, Rehabilitation and Compensation Act 1998 (Cth).

5. Understanding Sexual Discrimination

In line with relevant national and international legislation, Hillsong College holds that no person shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity. Discrimination on the basis of sex can include sexual discrimination, sexual harassment, sexual assault/sexual violence, and sexual exploitation. Sexual discrimination that deprives a person of the ability to participate in or benefit from Hillsong College’s education program or activities is prohibited.

6. Understanding Sexual Misconduct

6.1 Forms of Sexual Misconduct

Sexual harassment is any unwanted, unwelcome, or uninvited behaviour of a sexual nature that makes a person feel humiliated, intimidated, or offended. Sexual harassment is against the law and will not be tolerated at Hillsong College. Sexual harassment may take place inside or outside the workplace. Specific examples of sexual harassment include but are not limited to:

• staring or leering;

• unnecessary familiarity, such as deliberately brushing up against a person or unwelcome touching;

• suggestive comments or jokes;

• insults or taunts of a sexual nature;

• intrusive questions or statements about a person’s private life;

• displaying posters, magazines, or screen savers of a sexual nature;

• sending sexually explicit emails or text messages;

• inappropriate advances on social networking sites;

• gestures;

• accessing sexually explicit internet sites;

• requests for sex or repeated unwanted requests to go out on dates; and

• behaviour that may also be considered to be an offence under criminal law, such as physical assault, indecent exposure, sexual assault, stalking, or obscene communications.

Sexual Exploitation refers to a situation in which a person takes non-consensual or abusive sexual advantage of another, and situations in which the conduct does not fall within the definitions of Sexual Harassment, Sexual Assault, or Sexual Violence. Specific examples of sexual exploitation include, but are not limited to:

• invasion of sexual privacy;

• prostituting another student;

• non-consensual recording, broadcasting sexual activity, including redistribution of pictures, video, or audio;

• going beyond the boundaries of consent (such as letting your friends hide in the closet to watch you having consensual sex);

• engaging in voyeurism;

• knowingly exposing another to an STD or HIV;

• exposing one’s genitals in non-consensual circumstances or inducing another to expose their genitals; and

• sexually-based stalking and/or bullying, including cyber-stalking and/or cyber-bullying, may also be forms of sexual exploitation.

Sexual Assault or Sexual Violence is a particular type of sexual harassment that includes non-consensual sexual contact, non-consensual sexual intercourse, rape, or other physical sexual acts perpetrated against a person’s will or where a person is incapable of giving consent. Non-consensual sexual intercourse is any sexual penetration or intercourse (anal, oral, or vaginal), however slight, with any object, by a person upon another person, that is without consent and/or by force. Specific examples of sexual assault or sexual violence include, but is not limited to physical assaults of a sexual nature, such as:

• rape;

• sexual assault;

• sexual battery;

• domestic violence;

• dating violence;

• stalking; or

• attempts to commit these acts.

Force refers to the use of physical violence and/or imposing on someone physically to gain sexual access. Specific examples of force include, but is not limited to:

• threats,

• intimidation (implied threats); and

• coercion that overcomes resistance or produces consent.

Hazing is any act likely to cause physical or psychological harm or social ostracism to any person within the Hillsong College community, when related to the admission, initiation, pledging, joining, or any other group-affiliation activity.

Incapacitation is a state where someone cannot make rational, reasonable decisions because they lack the capacity to give knowing consent. This policy also covers a person whose incapacity results from a mental or developmental disability, involuntary physical restraint, and/or from the taking of incapacitating drugs.

Indecent Exposure refers to the exposure of the private or intimate parts of the body in a lewd manner in public or in private premises when the accused may be readily observed.

6.2 Consent

Consent is knowing, voluntary, and clear permission by word or action, to engage in mutually agreed-upon sexual activity. Since individuals may experience the same interaction in different ways, it is the responsibility of each party to make certain that the other has consented before engaging in the activity. For consent to be valid there must be a clear expression in words or actions that the other individual agreed to that specific sexual conduct. A person cannot consent if they are unable to understand what is happening or is disoriented, helpless, asleep, or unconscious for any reason, including due to alcohol or other drugs. A person may be incapable of giving consent, where the other party has power over that person, and therefore, a significant power imbalance exists. A person can withdraw consent at any time during sexual activity. A minor below the age of consent according to state law cannot consent to sexual activity.

7. Retaliation

Hillsong College strictly prohibits retaliation against a member of the Hillsong College community who opposes the inappropriate practices that are prohibited by this policy, who brings forth a complaint, against whom a complaint is brought, or who otherwise is a participant in a complaint resolution process. Such prohibited retaliatory conduct includes:

• limiting of opportunity;

• marginalisation within the Hillsong College community;

• reducing a student’s grade;

• an accused person approaching the person making a report with the intent of intimidating, interrogating or threatening them in any way;

• decreasing an employee’s pay; or

• downgrading a person’s performance evaluation.

8. Rights and Responsibilities

8.1 General Hillsong College is responsible to ensure that the wishes of the victim/survivor are respected in relation to reporting harassment, bullying, unlawful discrimination, sexual discrimination or sexual misconduct. The victim/survivor always has the right to contact the police directly. Hillsong College is also responsible for responding promptly and effectively to all reports by taking immediate action to eliminate the harassment, bullying, unlawful discrimination, sexual discrimination or sexual misconduct, prevent its recurrence and address its effects. A criminal investigation into allegations of sexual harassment or sexual violence does not relieve Hillsong College of its duty to resolve complaints promptly and equitably.

Hillsong College has an obligation to provide procedural fairness to all individuals involved in an investigatory process.

The victim/survivor also has the right to anonymous or third-party reporting. Where the report is related to Sexual Assault and Sexual Harassment, Hillsong College will retain an anonymous report on the Sexual Assault and Sexual Harassment Incident Register. However, the College may not be able to take further action arising out of anonymous reports, including but not limited to, where limited or no information is available to identify the parties involved or the subject of the report.

Victims/survivors of sexual misconduct should be aware that Hillsong College administrators must report to the police any serious incidents relating to people under the age of 18 and/or that are confirmed to pose a substantial threat of bodily harm or danger to members of the campus community. Hillsong College will make every effort to ensure that a victim’s name and other identifying information are not disclosed, while still providing enough information for relevant stakeholders (internal and external) to make safety decisions in light of the danger. The reports for timely warning purposes include: The local College Workplace Health and Safety team, local police, and any other official with significant responsibility for student and campus activities.

8.2 Confidentiality and Privacy

If a person makes a complaint, it will be taken very seriously and will be dealt with sympathetically and in a confidential manner. Staff and student confidential and personal information will only be released with the consent of the person involved, next of kin, or where Hillsong College has a legal obligation to do so.

In accordance with these procedures, an internal investigation will be triggered when there is an allegation of assault, unwanted sexual touching, or conduct where a reasonable person would consider there to be doubt around consent and will involve reports to the relevant authorities which may include the Children’s Guardian or the Police.

8.3 College Health and Safety Officer

The College Health and Safety Officer – appointed by the General Manager of College whose name will be available to students on the student portal – is responsible for monitoring Hillsong College’s compliance with relevant legislation by helping to ensure that the College responds appropriately, effectively, and equitably to sexual discrimination, sexual harassment, and sexual misconduct.

The College Health and Safety Officer will:

• provide education and training about discrimination, harassment, sexual discrimination, and sexual misconduct to the Hillsong College community;

• identify and address any patterns or systematic problems that arise during the review of such complaints;

• ensure Hillsong College fulfills all legal and statistical reporting obligations; and

• annually assess the overall efforts of Hillsong College’s compliance with this policy.

8.4 First Responders

A Hillsong College First Responder is defined as a Hillsong College staff member on the Hillsong College Register of First Responders who has been trained to be the first person who responds to a report of sexual misconduct. A list of staff who are trained as First Responders can be found in ‘Appendix 2: First Responders’.

8.5 Managers and Supervisors Role

Managers and supervisors must ensure they and their staff understand and adhere to this policy. If a person approaches them with a complaint, they should take appropriate steps to resolve it. If this is not possible or is inappropriate, then the Human Resources Officer, Student Wellbeing Officer, or College Health and Safety Officer should be informed.

The reporting person may bring a support person with them to any meetings.

8.6 Employees Role

Each employee must adhere to this policy and should be aware that they can be held legally responsible for their unlawful acts. Employees who aid, abet, or encourage other persons to harass, bully or unlawfully discriminate can also be held legally liable.

9. Document & Version Information

Document Title: Hillsong Harassment, Unlawful Discrimination and Sexual Misconduct Policy Version: 1.0

Version Approved: Executive Vice President, Hillsong College

Document Authorised by: Executive Vice President, Hillsong College

Document Maintained by: General Manager, Hillsong College

Issue Date: 1 October 2021

Review Date: September 2023

Related documents

Hillsong College Complaints & Appeals Policy

Hillsong Whistle Blower Policy

Staff Grievance Policy

Hillsong Harassment, Unlawful Discrimination and Sexual Misconduct Procedures



1.1 General

If a staff member, student, or volunteer is the victim/survivor of sexual assault or sexual harassment, the first priority is the safety and wellbeing of the individual. As such, the individual is encouraged to seek support from a trusted source such as a family member, counsellor, campus pastor, College Pastoral Care, First Responder, or external provider before taking any formal action. The reporting person is advised to limit the number of people they inform about the incident/s so as not to jeopardise the impartiality of any future investigation.

The below procedure applies to any incident involving a College student. Hillsong College also recognises that victims/survivors all respond in different ways and may not approach this procedure in a linear or sequential way. First Responders will exercise maximum flexibility and care while guiding a victim/survivor through this procedure.

If the victim/survivor or anyone involved with Hillsong (collectively “participant”) wishes to receive support or chooses to take formal action, the following procedures are in place:

1.2 Report

There are three ways that a participant can make a report of sexual assault and sexual harassment.

  1. A participant can make a report by completing the online Sexual Assault/Sexual Harassment Incident Form. The report will be added to the confidential Sexual Assault and Sexual Harassment Incident Register which only the Student Wellbeing Officer has access to. When completing an online Sexual Assault/Sexual Harassment Incident Form, participants have the option of making an anonymous, or a third-party report.
    If the participant provides their personal details, the Student Wellbeing Officer will contact the participant to discuss options and create action plan (step 2). Participants are entitled to have a support person present if they wish.
    If a report is submitted anonymously, it will be retained on the Sexual Assault and Sexual Harassment Incident Register, however, Hillsong College may not be able to take further action arising out of anonymous reports. This includes but is not limited to when little or no information is available to identify the parties involved, or the subject of the report.
  2. If a participant prefers, they can directly approach a Hillsong College First Responder to inform them of the incident. All training/teaching staff, and College Pastoral Care staff are designated as First Responders. A list of First Responders can be found on the student portal.
    If the participant desires, the First Responder can assist them in providing a formal statement to be submitted to the Student Wellbeing Officer, or assist them in completing the online Sexual Assault/Sexual Harassment Incident Form. If a participant does not wish to complete an incident form or provide a formal statement, but is rather seeking information about resources or support, Hillsong College staff are still obliged to confidentially document any given details about the incident on a students’ record. As long as it does not present with a conflict of interest, the Student Wellbeing Officer will be informed to ensure the College fulfills its duty of care to all Hillsong participants. Details can be provided anonymously except for when there is a legal obligation to report.
  3. If a participant identifies a potential conflict of interest by talking to a member of Hillsong College staff, a report can be made by contacting the Safe Church Office. Safe Church is a department existing within Hillsong Church, and therefore separate to Hillsong College. Contact can be made via email on or on +61 2 8853 5352. For a comprehensive overview of Hillsong’s commitment to safety and the function of the Safe Church Office, see

1.3 Discuss options and create an action plan

Once a report is received, the supporting staff member will discuss with the participant further reporting and ongoing support options whilst keeping the wellbeing of the participant as the first priority.

Reporting options can include submitting a formal complaint as part of the ‘Hillsong College Complaints Policy’ (which depending on the report, will be received by the Hillsong legal function, Safe Church team, or the Hillsong College General Manager and initiates an internal investigation) and/or making a report to the police or other authority. Any internal investigations and/or corrective action taken is not a substitute for a criminal process. If a criminal investigation occurs following reporting to the police, Hillsong College will exercise its discretion as to whether to proceed with an internal investigation or suspend such processes, seeking advice from police as appropriate. Where an internal investigation is suspended, appropriate support and guidance will continue to be provided to the participant.

Ongoing support options can include arranging academic special consideration and connecting to pastoral care and/or professional care. A participant does not need to make any formal reports in order to access such support.

Any further details of the incident that are collected during such meetings are recorded confidentially. Whilst the participant may be asked to put further details in writing, Hillsong College is aware of the impact that re-telling an experience can have on an individual and therefore will endeavour to minimise this as much as possible. Throughout this process, it is important to remember the ‘rights and responsibilities’ that Hillsong College participants have in terms of confidentiality and any disciplinary action that looks to serve the wellbeing of the College community.

1.4 Interim Protective Measures

As part of creating an action plan, the staff member will also work with the participant in deciding how they would like to proceed to ensure safety and reduce any potential ongoing risks where possible. In the case of sexual discrimination or sexual misconduct, the College reserves the right, at the direction of the General Manager of College, or approved delegate, to suspend or place on immediate administrative leave any member of the campus community accused of violating this policy, or to take any other interim measures the College deems appropriate, pending the outcome of an investigation and/or disciplinary proceedings. Such interim measures can include but are not limited to, placing an employee on paid or unpaid administrative leave, removing a student from current classes, modifying course schedules, arranging a change of College Accommodation or serving areas in Hillsong Church, and issuing a “no contact” order, among many other remedies.

To do so, this will likely involve the Student Wellbeing Officer, who will then liaise with relevant Hillsong College staff and departments but will always be done with the participant’s consent, and in a way that protects the wellbeing of the victim.

1.5 Reporting Criminal Offences

In accordance with section 316 of the Crimes Act 1900 (NSW), the College may have an obligation to report information about a ‘serious indictable offense’ to the police. The College will use its best efforts to protect the confidentiality of information relating to the participant’s disclosure or complaint while meeting its legal obligations.

If a matter is reported to the police and it will interfere with the police investigation/action to continue to deal with the matter under Hillsong College procedures, the College will suspend action. If there is no risk of interference with a police investigation the matter may be dealt with under the College’s grievance procedures.

In some limited circumstances, the College may need to report an incident of sexual assault to the police against a participant’s wishes, to ensure the safety of students, staff members, or other members of the College community, or to meet its legal obligations. The College will inform the participant before reporting an incident of sexual assault to the police.

1.6 Incidents Outside Hillsong College

Where participants disclose incidents, either current or historic, where the alleged perpetrator is not part of Hillsong, which occurred outside the domain of Hillsong College, such as in their home or an external workplace, the support options remain the same as listed above, with the exemption of the College’s ability to implement protective measures. Victims/survivors still have the option to report to the police.

1.7 Support for the accused

Persons accused of sexual misconduct are able to access a range of support services included in the related documents. Where persons accused of sexual misconduct have been directed to stay away from a Hillsong College campus or a Hillsong Church campus, they may draw upon the services of external providers. A list of support available on campus and off-campus is listed in ‘Appendix 1: Support Available.’

The principles of natural justice and procedural fairness require the assessment and investigation of misconduct to be undertaken in a fair, impartial, and equitable way.

An individual accused of breaching this policy has the right to know the details of a report about them, the opportunity to make representations to the College investigator, and be treated without bias. Information will be provided without breaching a participant’s confidentiality request.

Further information including, referrals to support services, and navigating the investigation process will be provided including regular and timely communication regarding the investigative process and resolution.

1.8 Review and close

Once appropriate actions have been taken, the participant will be informed of any relevant outcomes and invited to review the report. Once the matter is considered closed, the report will be reviewed in summary form by select members of the College Executive team (College Principal, Executive Vice President, and General Manager) to determine the effectiveness of procedures for continuous improvement. Personal information will not be disclosed without permission. Throughout any course of action, the participant may contact the supporting staff member regarding the report at any time, including up to or after the matter is considered closed.


2.1 General

The first priority is the well-being of the individual. As such, the reporting person will not be victimised or treated unfairly for reporting an incident. If the reporting person is not satisfied with the way in which the College has dealt with a complaint, the reporting person can seek further advice from an outside agency such as the Human Rights Commission or the Equal Opportunity Commission, or other relevant government agencies.

2.2 Notifying and Reporting Breaches

If a staff member, student or volunteer believes that they are being harassed, bullied, unlawfully discriminated, or sexually discriminated against, there are a number of important steps they should take:

  • the individual is encouraged to seek support from a trusted source such as a family member, counsellor, campus pastor, student support or external provider before taking any formal action. The reporting person is advised to limit the number of people they inform about the incident/s so as not to jeopardise the impartiality of any future investigation;
  • report the behaviour or incident to campus leadership, to their manager, or the People & Development representative; the individual can lodge a grievance under the College’s Complaints and Appeals Policy (if a student) or under the staff personal grievance policy (if staff);
  • if the alleged perpetrator is a manager then the report about the manager should be directed to a senior manager, and if this is not available, to the General Manager of Hillsong College; and
  • when made aware of such a matter under these procedures, an authorised officer for grievances may assist the person to make a report to police. A criminal investigation into allegations does not relieve Hillsong College of its duty to resolve complaints promptly and equitably. If a matter is reported to police and it will interfere with the police investigation/action to continue to deal with the matter under Hillsong College procedures, the College will suspend action. If there is no risk of interference with a police investigation the matter may be dealt with under grievance procedures.

2.3 Support for the accused

Persons accused of bullying, discrimination, sexual discrimination are able to access a range of support services included in the related documents. Where persons accused of sexual misconduct have been directed to stay away from a Hillsong College campus or a Hillsong Church campus, they may draw upon the services of external providers. A list of support available on campus and off-campus is listed in ‘Appendix 1: Support Available.’

The principles of natural justice and procedural fairness require the assessment and investigation of misconduct to be undertaken in a fair, impartial, and equitable way.

An individual accused of breaching this policy has the right to know the details of a report about them, the opportunity to make representations to the College investigator, and be treated without bias. Information will be provided without breaching a participant’s confidentiality request.

Further information including, referrals to support services, and navigating the investigation process will be provided including regular and timely communication regarding the investigative process and resolution.

Appendix 1 : Student Available


Support On Campus for Students

Pastoral CarePlease contact your core trainer or discipleship group leader.
Urgent Matters: Phone or ask at Reception to be connected with a pastor.
T: (02) 8853 5200

Hours Monday -Friday 9:00 AM-5:00 PM 
After hours (7 days a week) T: 1300 53 53 53
Orange County
Pastoral CarePlease contact your core trainer or discipleship group leader.
Urgent Matters: Phone or ask at Reception to be connected with a pastor.
T: 1-949-889-1880
Hours Monday -Friday 9:00 AM-5:00 PM 
After hours (7 days a week) T: 1300 53 53 53

Support Off Campus for Students

HeadspaceFree counselling services:
NSW Rape CrisisFree 24/7
Telephone and online crisis counselling service for anyone who is at risk of or who has experienced sexual assault.

T: 1800 424 017  

Online Counselling:
1800 RESPECTRape & Domestic Violence Services Australia
Counselling is available 24/7, whether you’re seeking help for yourself, a friend or relative, a colleague or client.

T: 1800 737 732
InterpretersFree interpreters can be provided over the phone or in person. Interpreters must keep confidential information which they interpret.

T: 131 450
MensLine AustraliaFree telephone and online counselling services available to men 24/7  

T: 1300 78 99 78
National Relay ServiceFree 24/7 telephone service relaying information for people who are deaf or have speech impairments.

TTY/ Voice Calls: 133 677
Speak & Listen: 1300 555 727
SMS Relay: 0423 677 767
Orange County
National Sexual Assault Hotline 1-800-656-HOPE

Appendix 2: First Responders

Adam Dodsonadam.dodson@hillsong.comHigher Education Lecturer and TutorSydney – Hills
Alistair McNallyalistair.mcnally@hillsong.comPastoral / Theological Trainer Online
Amanda Fergussonamanda.fergusson@hillsong.comLecturer Sydney – Hills
Angela Bachtle angela.bachtle@hillsong.comStudent Dean Sydney – Hills
Blake Robinsonblake.robinson@hillsong.comExecutive Dean USAUSA
Bryden Faziobryden.fazio@hillsong.comChristian LeadershipUSA
Christopher Parkeschris.parkes@hillsong.comExecutive Dean AustraliaSydney – Hills
Daniel Najeradaniel.najera@hillsong.comWorship Trainer USA
Duncan General ManagerSydney – Hills
Haydn Nelsonhaydn.nelson@hillsong.comSenior Lecturer & MA Programme Coordinator Sydney – Hills
Heather Roffheather.roff@hillsong.comPastoral / Theological TrainerOnline
Judy Fisherjudy.fisher@hillsong.comPastoral / Theological TrainerOnline
Julia Cuthbertsonjulia.cuthbertson@hillsong.comAcademic DeanSydney – Hills
KatieBeth Bowerskatie.bowers@hillsong.comOperations ManagerUSA
Katie Dodsonkatie.dodson@hillsong.comWorship Stream Coordinator & TrainerSydney – Hills
Kathy Squillacekathy.squillace@hillsong.comPastoral / Theological TrainerSydney – City
Keren Fullerkeren.fuller@hillsong.comCampus Dean (City) Sydney – City
Lee Burnslee.burns@hillsong.comExecutive Vice PresidentSydney – Hills
Lina Rodrigueslina.rodrigues@hillsong.comPastoral / Theological TrainerSydney – Hills
Michelle Leaneymichelle.leaney@hillsong.comPastoral / Theological TrainerSydney – Hills
Qianwen Renee Dengrenee.deng@hillsong.comExecutive Dean OnlineOnline
Raymond Badhamray.badham@hillsong.comPastoral / Theological TrainerSydney – Hills
Remo Castagnoremo.castagno@hillsong.comPastoral / Theological TrainerSydney – Hills
Rena Brownrena.brown@hillsong.comWorship Leadership Department HeadUSA
Robin CoordinatorSydney – Hills
Stephen Taylorstephen.taylor@hillsong.comHead of Student ServicesSydney – Hills
Tracy Barrelltracy.barrell@hillsong.comPastoral / Theological TrainerSydney – City
Wes Germanwesley.german@hillsong.comWorship Trainer USA


Practicum Program for VET Students 

The College employs a variety of teaching approaches with a heavy emphasis on learning through practical experience. The College Practicum program is an integral feature of the academic program. Students are able to learn both theory and practice side by side in and through the ministry departments of Hillsong Church. The program includes practical involvement in the daily ministry activities of Hillsong Church and incorporates mentoring, coaching and work placement as part of its scope.

Specialist training

To ensure quality and consistency in practicum training, all specialists must be provided with induction training prior to being assigned a student.

The Practicum induction program ensures that specialists are familiar with:

  • The purpose and focus of work placement
  • How to complete the Practicum Passport
  • How and when to complete the Specialist Feedback Form
  • How to induct students
  • What support is available to them from the Practicum Training Team.

Continue reading “Practicum”

Student Support & Appeals

Academic Support

The course intervention strategy operates on a series of monitoring reporting points throughout a students’ course, with certain actions to be taken at those points depending on the students’ performance and their duration within Interventions. These Points and their corresponding actions are described in the Course Student Support and Monitoring Table.

If a student required academic intervention, an email will be sent to the student notifying that: –

  • They are not meeting course progress requirements.
  • Failing to meet course requirements can jeopardize their enrolment &/or visa.
  • They have been enrolled in a Student Support tutorial, which they must attend on a weekly basis to ensure their continued enrolment &/or visa.

Course Intervention Meeting:-

The student will meet with a tutorial leader assigned to them for the duration of the intervention.  This tutorial leader will be known as a Student Support leader.  The student and tutorial leader will discuss circumstances surrounding students’ difficulty to comply with course progress requirements.  They will both agree on a successful strategy.  This must include the student attending a Student Support Tutorial during the semester.  This tutorial is aimed at assisting the student to build their academic skills in order to successfully complete the course.

Documenting Discussions at Meeting:

Discussions and decisions made at the meeting are documented and placed on the student’s file.  The form is completed by the Student Support Tutorial Leader and is signed by the student. Students will also receive a copy of this form for their own records.

Students will be advised that unsatisfactory course progress, as per the table above, could lead to the student being withdrawn from College, with international students being reported to DIBP and their visa being cancelled, depending on the outcome of any appeals process.

Note: if a student is identified as being at risk of making unsatisfactory course progress before any of the above points, the Intervention Strategy may be implemented early

Course Interventions:

The strategy will include one or more of the following interventions: – [based on the specific needs of the student]:-

  • Advising on the appropriateness of the course
  • Internal or external assistance with language, literacy & numeracy
  • Attendance at counselling sessions with a member of the Student Support Office or appropriate church department (e.g. Pastoral Care)
  • Attendance at additional tutorials or study groups
  • Opportunity for reassessment and/or RPL
  • Mentoring or coaching by their Tutorial Leader
  • Changing tutorials or other classes
  • Referral to an external support agency
  • A combination of the above.

Note: The responsibility for maintaining contact and following through with the intervention strategies remains with the student.

Difficulty to Make Progress and Withdrawal from College

When a student is still unable to meet the minimum course progress requirements after the implementation of the strategy [as per the Course Progress and Student Support Table], a process to withdraw them from the course will be implemented.

The student will be issued a Notice of Pending Breach advised in writing by the Registrar that they are in the process of being withdrawn from the course.  A copy of this Notice is to be kept in the student file. The student will have 20 working days to appeal the decision using the College’s Complaints and Appeals process.

Student Appeals

A student may only appeal the Notice of Pending Breach in the following circumstances:

  • Compassionate or compelling circumstances
  • Failure to record or calculate a students marks accurately
  • Failure to implement the Intervention Strategy or other related policies that have been made available to the student.

Where the student’s appeal is successful, the outcomes may vary according to the findings from the appeals process.

  • If the appeal shows that there was an error in calculation, and the student actually made satisfactory course progress (successfully completed more than 50% of the course assessments for that study period), the student will not be withdrawn from college, and there will be no requirement for intervention.
  • If the appeals process shows that the student has not made satisfactory progress, but there are compassionate or compelling reasons for the lack of progress, ongoing support will be provided to the student through the intervention strategy, and the student will not be withdrawn from college.

The student’s enrolment will be terminated immediately in cases where the student:

  • has chosen not to access the Complaints and Appeals processes within the 20 working day period,
  • withdraws from the process, or
  • the process is completed and results in a decision that the student’s appeal was unsuccessful

For international students, this will include reporting to DIBP via PRISMS by the Admissions Coordinator as soon as possible. This will mean that the international student’s visa will be cancelled.

Student Access to Records

Students may access their personal records at any time using the Student Portal or the Application to Access Student Records form.

Academic Advice

Any guidance a student may require that relates to their program of study, subject enrolment, and graduation requirements can be provided by the tutorial leader.  Appointments can be made through College Reception

 This policy applies only to VET students. Details for HE students is available via the Alphacrucis College website.


At the end of each year, the College celebrates graduation at the Graduation Ceremony. Attendance of the Graduation Ceremony, and scheduled rehearsals is compulsory for all students (graduating and continuing). Furthermore, students are not to leave for holidays until after Graduation week has concluded (Refer to the College Calendar).

To be eligible to graduate, a student must:

  • complete and pass all the necessary subjects and assessments
  • have satisfactory attendance at College activities
  • pay student fees, rent and library fines in full by the last week of semester
  • return all library books
  • have previously supplied their USI (Unique Student Identifier) number to the Registrar Dept via the student portal (The College will not issue any certificates to students without obtaining a verified USI for the individual according to the requirements set out in the Student Identifiers Act 2014.)

The dress code for the Graduation Ceremony is semi-formal. Students will not be able to participate in the Ceremony if dressed inappropriately.

Access and Equity Policy

Hillsong College is committed to equal opportunity in all areas of its operation. Access to the programs delivered by the College is open to all candidates with a sense of divine calling on their life, regardless of age, gender, race, national background, marital status, pregnancy, socio-economic background, or physical disability.[1]

The College has clear guidelines on the use of non-discriminatory language. Both staff and students are to avoid language in speech and in written communication that discriminates, stereotypes, or denigrates people on the basis of their sex, age, race, marital status, ethnicity, linguistic or religious background.

There is instruction for use of non-discriminatory language within assignments provided in the Assessment Guide of the Student Handbook.

[1] Copies of the NSW Anti-Discrimination Act 1977 are available through NSW legislation

Record Keeping

Record Keeping

  1. The College keeps accurate and up-to-date records of student information. This includes but is not limited to, personal details, academic progress, reports of interviews, college financial records and welfare reports in either hard copy or electronic format. Staff are informed of record keeping processes during staff induction. Our record keeping is stored electronically within CollegeWorx database & hard-copy in students files in the Registrar’s office.
  2. Student files include any forms, records of interviews or results while at College. This covers hard copies or computerised documentation. Examples include, but are not limited to; Application form, Pastoral reference, Salvation testimony, Academic transcripts, records of interviews, any counselling notes.
  3. Access to these files remain confidential and are accessible by defined personnel according to College procedures and privacy legislation. The only people who have access, on a need to know basis, to student files are college staff. Access to files is limited to staff access areas as required.
  4. The student may give written consent for someone other than the people listed above to have access to their files.
  5. Students are required to put a request in writing using the Application to Access Student file form (which can be found on the Student Portal) in order to be given access to their student file.
  6. Student results are retained for a period of 30 years.
  7. Records of completed student assessments are retained for a period of 6 months from which the competence for the student assessment was made.

Student Access to Records

  1. Students may access their college personal records at any time using the Application to Access Student Records form.

Staff Employment and Practice

  1. As a statutorily-defined religious institution, the College recruits faculty and support staff on the basis of their ministry gifting and calling, qualifications, proven ministry experience and character in accordance with the Australian Christian Churches fellowship with which the College is associated.
  2. All staff are expected to perform their duties with competency, integrity and compassion in compliance with the standards outlined in the Staff Code of Conduct and consistent with the College mission and purpose. Any breaches of the requirements will result in disciplinary sanctions. All staff are required to remain conversant with College expectations of their conduct.
  3. The College ensures the ongoing professional development of its faculty and staff (including professional skills and teaching qualifications).
  4. The College complies with the Work Health and Safety standards and other statutory and industrial award agreements as per current legislation, in order to provide a safe working environment for its staff. A review committee has been established to assess risk and safety matters. The Committee consists of College staff, church production staff, church events staff and other church staff.
  5. The College provides an appeals mechanism for staff to ensure equity, due process, natural justice and fair practice.

International Students

  1. The College supplies accurate and current information to enable a person unfamiliar with the Australian education and training system and living conditions to make an informed decision about the appropriateness of the provider and its courses to the student’s needs.
  2. The College has obtained National registration for international students for its courses.
  3. The College will ensure that staff involved with international students are not only suitably qualified but also sensitive to the culture(s) of the students being taught and will provide for training of such staff as appropriate.
  4. The College informs prospective students of the migration regulations governing international student entry to and stay in Australia. The College informs prospective and enrolled students of any changes to student entry visa conditions, as advised by the Department of Immigration and Border Protection (DIBP) or its equivalent. This information includes advice on visa conditions, work rights, course requirements (including enrolment in a full-time course of study, attendance and academic progress matters), and to maintain adequate arrangements for the education of dependants, and to seek the prior approval of DIBP or its equivalent for certain course changes or before commencing or changing courses.
  5. The College supplies support services particularly pertaining to the special needs of international students (practical, social and academic) throughout the enrolment, arrival and integration phases.
  6. The College notifies the relevant Government authority if a student is no longer participating in a course at an institution for which they were enrolled.
  7. Providers will ensure that the recruitment and placement of international students comply with equal opportunity legislation and are consistent with immigration requirements.

Tax File Number (TFN)

To work in Australia you need to apply for a Tax File Number (TFN). If you do not have an Australian TFN already, simply fill out the form “Tax file number application or enquiry” available at enrolment or from the Australian Taxation Office [ph: 13 2861]. You will need to show proof of identity (this is listed on the form).

To apply, you will need your completed tax file number application and proof of identity (ie. passports, birth certificates etc). You may lodge your application as follows;


Parramatta: Commonwealth Offices, 2/12 Macquarie St

(To get to Parramatta, catch the bus to Seven Hills or Blacktown train station and catch the train to Parramatta. It is then a short walk from the station.)


Overseas Student Health Cover

International students* are required to pay for health cover (Overseas Student Health Cover – OSHC) as a part of visa requirements.  This is paid as a part of the initial fee payment to confirm your place in the course, as outlined in your Offer of Place Letter.

Hillsong College partners with NIB to provide students with OSHC.  The College will set up a policy in your name before you arrive, and your NIB Membership Card will be available for your collection within the first two weeks of the semester

For information on coverage provided, please visit  Please note that all payments need to be made through the College for visa purposes.

* Norwegian, Swedish, and Belgian students may be exempt from OSHC due to a reciprocal arrangement between governments (please ensure that you have written evidence from your own health cover provider to this effect).

Bank Accounts

There are many banks to choose from, and various branches are available within reasonable distances from both the Hills and City campuses. The charges on a bank account can be costly and vary between banks, so find out about these charges before opening an account. It will cost you more if you use an ATM that is not run by your bank (up to $2.00 per transaction). Many banks charge you for taking money out, even from their own machines and tellers. Therefore, try and open a charge-free student account.

To open a bank account, you will need:

  • Passport
  • Commencement letter from college or a valid Student ID card

You must open an account within six weeks of arriving in Australia or else banks will require Australian ID.

Provision of Information

  1. The College supplies accurate and current information to students and prospective students on all relevant matters. This includes, but is not limited to: detailed and realistic estimates of costs of tuition, accommodation and living expenses; course and entry requirements (including but not limited to attendance, academic and ministry matters and standards of conduct), language requirements, status and outcomes of academic programs including recognition given to qualification(s) offered; withdrawal arrangements; refund entitlements; details of facilities and equipment; living conditions and staffing, accommodation availability; internal and external appeals procedures and non academic student support services. International students are encouraged to seek information of their visa conditions directly from the Australian Department of Home Affairs.
  2. The College reviews regularly all information provided to students to ensure its accuracy and relevance.