Provision of Education & Training Services

  1. The College regularly reviews and updates its courses, and seeks approval with accrediting bodies prior to course changes or before commencing new courses.
  2. The College maintains a policy of access and equity in the delivery of all its services.
  3. The College maintains a learning environment that is conducive to the success of all students. The College has the capacity to deliver the nominated courses, provide adequate facilities and use methods and materials appropriate to the learning needs of students.
  4. All College courses and curriculum are developed according to its educational philosophy and express the mission and vision statement of Hillsong Church.
  5. The College has policies and management practices which maintain high professional standards in the delivery of education and training services, and which safeguard the educational interests and welfare of students. These standards comply with regulations set by Government bodies. Copies of standards are available on request.
  6. The College monitors and assesses the performance, course attendance and progress of students using assessments that are delivered in an approved manner.
  7. All courses delivered by the College are named appropriately and reflect the level and content students are taught.
  8. The College recognises prior learning and credit gained at other Registered Training Organisations. The College recognises awards with AQF qualifications and Statements of Attainments issued by other RTOs. Advanced standing is granted on the basis of documented evidence and compliance with predetermined criteria set according to course objectives and curriculum.

Children in Classrooms

Children are not permitted in classrooms as Hillsong College is set up as an adult learning environment and not suitable for children. One off occurrence requests will be considered for school-aged children upon submission to the campus Campus Dean. These type of requests will only be considered under special one off circumstances



Clarity of communication is essential between staff and students in order to facilitate smooth operations in the College. It is also necessary that written communication aligns to the spirit and ethos of Hillsong Church. To that end, the following applies:

External communications (e.g. Bulk emails to prospective and new students) must be checked by the Brand Manager prior to sending.

Internal communications to more than 20 people (e.g. Emails to students in a class, Emails to students in a campus) must be checked by your immediate supervisor and/or Principal.

Checks are made to ensure that appropriate language is used, including grammatical expression, technical issues, clarity and positive spirit. Continue reading “Communications”

Continuous Improvement

Continuous Improvement

We have as a central function of our core business a continuous improvement procedure and tools that provide the structure for our strategy for continuous improvement. This procedure uses the following steps:

Information about our operations and functions are gathered through a range of available sources including:

  • Internal and external audits (as required)
  • Students – once per semester, subject or course – via on-line survey forms accessed through Collegeworx
  • Students – at the end of course using Quality Indicator Surveys.
  • Students – through ongoing focus groups chaired by key training and administration staff, as well as feedback through tutorials, workshops and informal conversations.
  • Students – Complaints, Appeals & Grievances
  • Course Development Team – validation processes, during training manual development process, and then once for each subject / unit over the five year registration.
  • Course Development Team – analysis of student assessment results (as relevant) each semester, and feedback from assessors and trainers.
  • Staff, Trainer, Assessor & trainee meetings
  • Industry – during the initial development of training and assessment material and then periodically thereafter.
  • Staff – Performance Review Form
  • Informal discussions
  • External experts & attendance at seminars, information days etc.
  • Any other method/source.

Continue reading “Continuous Improvement”

Course Development

Course Development

The College has as one of its key goals the development and provision of high quality training and assessment, for domestic and international students, in a range of ministry fields, and at a range of levels. The development and delivery of such courses involves the following activities:

Delivery and Assessment Strategies. The framework for all courses will be articulated in a delivery and assessment strategy, that describes:

The qualifications delivered by the College, and in what specialisations (if any).

The units required to achieve each qualification

The clustering of units into stream or specialisations

The relationship between the units that make up each qualification, the subjects in which the units will be delivered and assessed, and the sequencing of such subjects.

The nominal hours for each unit, the delivery methods used, the resources required, the trainers required, the trainer: student ratio required, the assessment methods to be used.

The relationship between units, delivery methods and any work placements. Continue reading “Course Development”

Risk Management

Risk Identification and Management

This procedure describes the process by which we identify and manage risks concerned with quality control and compliance with SNR Standards for Registered Training Organisations.

Each member of the Executive Team is responsible for completing and reviewing Risk associated within their oversight on an annual basis.

The implementation of this policy and its associated procedures may be delegated to the training and administrative staff who are responsible for reporting to the Executive regarding the organisation’s risk status. Continue reading “Risk Management”


Liaising with regulators

In carrying out its operations, the College will need to liaise with various regulators and government instrumentalities. Depending on the issue, the legislation and regulations, and the relevant government body, liaising with regulators is generally done by one of the following officers:

Academic Dean – ASQA, DET, CRICOS
General Manager – ACPET,
Head of Student Services – DIBP, PRISMS

In particular, the Academic Dean is responsible for liaising with state and federal agencies in relation to the College’s registration as a Registered Training Organisation and as a CRICOS provider, and the accreditation of its courses. The Academic Dean is especially responsible to: Continue reading “Regulators”


Relevant Legislation

This RTO identifies and complies with relevant Commonwealth, State and Territory legislative and regulatory requirements including the following:
Disability Service Act 1993
Racial Discrimination Act 1975
Sex Discrimination Act 1984
Equal Employment Opportunity (Commonwealth Authorities) Act 1987
Workplace Gender Equality Act 2012
Long Service Leave Act 1955 No38 (NSW)
Workers Compensation Act 1987 No70 (NSW)
Superannuation Act 2005
Child Protection (Working with Children) Act 2012 No51 (NSW)
Children and Young Persons (Care and Protection) Act 1998 No157
Copyright Act 1968
National Vocational Education and Training Regulator Act 2011
Education Services for Overseas Students Act 2000
Education Services for Overseas Students Act 2000 – National Code 2007 (7 March 2007)
Privacy Act 1988
Freedom of Information Act 1982
Anti-Discrimination Act 1977 No48 (NSW)
Work Health and Safety Act 2011

General Data Protection Regulation (GDPR) and the Privacy & Electronic Communications Regulations 2003

Staff are made aware of legislative requirements through the induction process.

Continue reading “Legislation”

Refund Policy

Refund Policy

Where the course does not run, the tuition fees will be refunded in full, in line with the provisions of the ESOS Act 2000 and the ESOS Regulations 2001.

Where a stream does not run, students have the opportunity to transfer to another stream, or withdraw and request a refund of course fees that have been paid.

Where the student withdraws prior to the course commencement, the course fees will be refunded in full.

Where the student withdraws after the commencement of the course, course fees for current term/semester and incidental fees will not be refunded. Fees for subsequent terms/semesters will be fully refundable.

Students are required to apply in writing for fee refunds.

All applications for refunds will be processed in 28 days from the day of application.

The Australian Government has implemented legislation to protect and assist students in the unlikely event that the College ceases operations and is unable to deliver its courses. Continue reading “Refund Policy”

Fees Policy

Fee Payments

It is essential that students uphold their financial responsibilities during their time at College. The following applies to all students:

Students are responsible to ensure that all fees are paid promptly.

Students will not be permitted to enrol until their semester fees have been paid or a payment plan has been setup.

Students wanting to extend their studies will not be permitted to do so if they have not paid their current semester’s fees or any arrears in rent.

Fees can be paid by cheque, credit card, debit card or BPAY. Payment by cash is not available.

Fees are to be paid in accordance with the available Payment Options (for Domestic or International Students)

Continue reading “Fees Policy”