Where the student withdraws prior to the course commencing, the course fees will be refunded in full.
Where the student withdraws after the commencement of the course, course fees for current term/semester and incidental fees will not be refunded. Fees for subsequent terms/semesters will be fully refundable.
Students are required to apply in writing for fee refunds.
All applications for refunds will be processed in 28 days from the day of application.
Where a stream does not run, students have the opportunity to transfer to another stream, or withdraw and request a refund of course fees that have been paid.
The Australian Government has implemented legislation to protect and assist students in the unlikely event that the College ceases operations and is unable to deliver its courses. In particular:
International Students will receive assistance under the Australian Government’s Tuition Protection Service (TPS). Information can be found at https://tps.gov.au
Australian Students will receive assistance through the Australian Council for Private Education and Training (ACPET) and its Australian Student Tuition Assurance Scheme (ASTAS). Information can be found at acpet.edu.au/services/astas/
In either case, the service will endeavour to place students with another college in a comparable course or provide a refund of any unused course fees.
The College Complaints and Appeals policy does not limit the student’s right to pursue other legal remedies.