Availability of Staff to Students

Availability of Staff to Students

Student Support Officer:
All trainers/lecturers take on this role; and are there to connect students to information and services that will assist them to deal with study and personal issues that arise during study.

Part time and full time trainers/lecturers are available for formal and informal meetings at regular times. Students can access faculty during break times or by appointment.

Part-time staff are usually on campus a couple of times a week.

Outside scheduled delivery times, students may contact trainers/lecturers, including part time and casual staff via email to schedule appointments or voice concerns.

In the case where more than one trainer/lecturer has input into the delivery of a subject, there is a co-ordinator who assists students in regards to orientation with the subject and assessment.

Head Students

Head Students

Head Students are appointed at both campuses and are selected on the basis of their leadership ability and character. Potential head students are nominated by the Vice Principals, Campus Manager’s and current head students and are appointed by the Principals in consultation with the Executive Vice President as vacancies arise.

The number of head students varies according to the size of the student population on each campus.  Head students are given specific portfolios and are accountable to a College staff member (depending on portfolio) and ultimately to the Principal. Once appointed, Head students remain in their role for the duration of their studies.

The role of head students is to fulfil a leadership role in the College for general operations and to be the first point of contact for students to address pastoral issues (including issues such as finances, time management, relationships with other College students). Portfolios include: small group co-ordination, Chapel, children ministry rosters, events, Men and Women ministries, international students, trainer/lecturer hospitality, library, pastoral care, married couples, venue co-ordination and College yearbook. The Head Students receive training from staff members for their respective roles.

Students’ issues are discussed in the weekly Head Students Meeting before reference to the College authorities.


Financial Planning

The College is committed to equipping students to develop sound financial management as part of their leadership development. This is taught in the Certificate IV in Ministry course. Further financial planning support is provided via the pastoral care network and Hillsong College Finance Department can also provide additional advice on request.

In regards to College fees, the College provides students with the option of using payment plans that are tailored to meet the students’ specific circumstances and which allow regular instalments. These are created by the College Finance Department and are introduced in the enrolment process. During the period of enrolment, those who are experiencing difficulty in their financial commitments to the College are identified by the College Finance Department and administration staff.

Financial Standards

  1. There is proper documentation of the contractual and financial relationship between the students and the College. The College makes copies of this documentation available to the student.
  2. The College refund policy allows for return of monies for any agreed services not delivered including instances where the College defaults.
  3. The College protects fee-paying students from financial distress and exploitation


Working with Children (Child Protection)

The Child Protection (Working With Children) Act 2012 makes it an offence for a person convicted of a serious sex offence (a prohibited person) to apply for, undertake or remain in, child related employment whether paid or unpaid.

Therefore, it is a requirement by the College that all Staff, volunteers and students undergo this screening process. This will be done by filling the Working with Children Form – Prohibited Employment Declaration and Working with Children Form – Background Check Consent at Enrolment and at Staff induction or when a volunteer commences work at the College. In addition individuals will need to comply with the state requirements for a Working With Children Check (NSW, VIC, QLD) where a background check is conducted by the required authority. A Police Check application form will need to be submitted before providing the required formal identification to the Roads & Maritime Service.

Student’s Rights & Treatment

Students’ Rights and Treatment

The College is committed to protecting the rights and treatment of students. The College policy relating to managing students is outlined in the Staff Code of Conduct. All faculty and support staff are required to treat all students fairly, consistently and without discrimination.

Students are expected to adhere to the certain behavioural standards as outlined in the Student Handbook. In cases where standards are contravened, the Disciplinary Policies apply to ensure consistency and fairness in the carrying out of discipline. Students are also given opportunity to voice their complaints and concerns according to the Complaints and Appeals Policy.

Students are informed of relevant policies, rights and responsibilities through the College Prospectus, the Application Acceptance Pack and the Student Handbook. Students are kept aware of updates on these policies through the orientation programs, the Head Students and student information sheets.

Continue reading “Student’s Rights & Treatment”

Moving with the Buildings

Hills Campus

The Hub
Remember at all times there are many people working within the building, so your consideration of these people will be appreciated. To contain noise levels within the building please adhere to the following:

Offices – students are not permitted in office areas unless they have an appointment or are engaged in practical ministry.

Convention Centre
Students are permitted in the Basement, lecture rooms or in the Library. To access particular areas of the Convention Centre, please follow these directions;

The Basement – use the outside stairs on the right hand side of the Children’s area. Refer to Map, Level One, Area A.

Library & Lecture Rooms: Continue reading “Moving with the Buildings”

Critical Incident

Critical incidents

As a provider of education to overseas students, the college is required by legislation to have policy and procedures, which outline the action to be taken in the event of a critical incident.  This includes initial response, follow-up, reporting, review and improvement.  The aim is to continue college operations as quickly and smoothly after a critical incident with the safety and well being of students, staff and families as the priority.

A critical incident means a traumatic event, which may cause or is likely to cause extreme physical and/or emotional distress to staff, students and other workers or visitors to the college.  Minor injuries, plumbing blockages, phone/electrical failure are not critical incidents.

Example of critical incidents may include: Continue reading “Critical Incident”

Refund Policy

Refund Policy

Where the course does not run, the tuition fees will be refunded in full, in line with the provisions of the ESOS Act 2000 and the ESOS Regulations 2001.

Where a stream does not run, students have the opportunity to transfer to another stream, or withdraw and request a refund of course fees that have been paid.

Where the student withdraws prior to the course commencement, the course fees will be refunded in full.

Where the student withdraws after the commencement of the course, course fees for current term/semester and incidental fees will not be refunded. Fees for subsequent terms/semesters will be fully refundable.

Students are required to apply in writing for fee refunds.

All applications for refunds will be processed in 28 days from the day of application.

The Australian Government has implemented legislation to protect and assist students in the unlikely event that the College ceases operations and is unable to deliver its courses. Continue reading “Refund Policy”

Fees Policy

Fee Payments

It is essential that students uphold their financial responsibilities during their time at College. The following applies to all students:

Students are responsible to ensure that all fees are paid promptly.

Students will not be permitted to enrol until their semester fees have been paid or a payment plan has been setup.

Students wanting to extend their studies will not be permitted to do so if they have not paid their current semester’s fees or any arrears in rent.

Fees can be paid by cheque, credit card, debit card or BPAY. Payment by cash is not available.

Fees are to be paid in accordance with the available Payment Options (for Domestic or International Students)

Continue reading “Fees Policy”