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Communications

Communications

Clarity of communication is essential between staff and students in order to facilitate smooth operations in the College. It is also necessary that written communication aligns to the spirit and ethos of Hillsong Church. To that end, the following applies:

External communications (e.g. Bulk emails to prospective and new students) must be checked by the Brand Manager prior to sending.

Internal communications to more than 20 people (e.g. Emails to students in a class, Emails to students in a campus) must be checked by your immediate supervisor and/or Principal.

Checks are made to ensure that appropriate language is used, including grammatical expression, technical issues, clarity and positive spirit. Continue reading “Communications”

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Continuous Improvement

Continuous Improvement

We have as a central function of our core business a continuous improvement procedure and tools that provide the structure for our strategy for continuous improvement. This procedure uses the following steps:

Information about our operations and functions are gathered through a range of available sources including:

  • Internal and external audits (as required)
  • Students – once per semester, subject or course – via on-line survey forms accessed through Collegeworx
  • Students – at the end of course using Quality Indicator Surveys.
  • Students – through ongoing focus groups chaired by key training and administration staff, as well as feedback through tutorials, workshops and informal conversations.
  • Students – Complaints, Appeals & Grievances
  • Course Development Team – validation processes, during training manual development process, and then once for each subject / unit over the five year registration.
  • Course Development Team – analysis of student assessment results (as relevant) each semester, and feedback from assessors and trainers.
  • Staff, Trainer, Assessor & trainee meetings
  • Industry – during the initial development of training and assessment material and then periodically thereafter.
  • Staff – Performance Review Form
  • Informal discussions
  • External experts & attendance at seminars, information days etc.
  • Any other method/source.

Continue reading “Continuous Improvement”

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Course Development

Course Development

The College has as one of its key goals the development and provision of high quality training and assessment, for domestic and international students, in a range of ministry fields, and at a range of levels. The development and delivery of such courses involves the following activities:

Delivery and Assessment Strategies. The framework for all courses will be articulated in a delivery and assessment strategy, that describes:

The qualifications delivered by the College, and in what specialisations (if any).

The units required to achieve each qualification

The clustering of units into stream or specialisations

The relationship between the units that make up each qualification, the subjects in which the units will be delivered and assessed, and the sequencing of such subjects.

The nominal hours for each unit, the delivery methods used, the resources required, the trainers required, the trainer: student ratio required, the assessment methods to be used.

The relationship between units, delivery methods and any work placements. Continue reading “Course Development”

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Fees Policy

Fee Payments

It is essential that students uphold their financial responsibilities during their time at College. The following applies to all students:

Students are responsible to ensure that all fees are paid promptly.

Students will not be permitted to enrol until their semester fees have been paid or a payment plan has been setup.

Students wanting to extend their studies will not be permitted to do so if they have not paid their current semester’s fees or any arrears in rent.

Fees can be paid by cheque, credit card, debit card or BPAY. Payment by cash is not available.

Fees are to be paid in accordance with the available Payment Options (for Domestic or International Students)

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Quality Statement, Objectives and Management System

Quality Statement
Hillsong College aims to ensure quality training for all its clients. Our quality system begins with our vision and mission statements, and policies and procedures are outlined in this manual.

Management System
Hillsong College acts in accordance with the National Vocational Educator and Training Regulator (NVR) standards for registered training organisations (AQF) and the Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS). Standards for NVR Registered Training Organisations (SNR) replace the former AQTF standards and guide nationally consistent, high-quality training and assessments in VET education.